PRIVACY POLICY

Y and P Business Centre is committed to protecting the privacy of our clients and ensuring the security of the personal information we collect. By using our services, you agree to the terms outlined in this Privacy Policy
1. Information We Collect;
We collect personal information to provide our services effectively. This may include:
Name, date of birth, and contact details, National Identification Number (NIN), TIN, or other government-issued identifiers, Financial details where necessary, such as for tax-related services, Documentation related to company registration, civil registration, or other legal processes.
2. How We Use Your Information;
The information we collect is used for Processing your service requests, such as company registration, passport applications, or national ID updates. Verifying your identity and documentation. Complying with legal obligations as mandated by regulatory bodies (e.g., URSB, URA), Improving our services through customer feedback and analysis.
3. Data Protection and Security
We take data protection seriously and implement the following safeguards: Securing all digital and physical data with encryption and restricted access. Regularly updating our systems to prevent unauthorized access, Ensuring staff undergo training on privacy and data security protocols.
4. Sharing Your Information
We do not share your information with third parties unless:
It is necessary to complete your requested service (e.g., submitting documents to URSB or URA), required by law or a government authority. You provide explicit consent for the sharing of your information.
5. Your Rights;
You have the right to Access the personal information we hold about you, Request corrections or updates to your information, Withdraw consent for non-essential data processing, Request deletion of your personal data, subject to legal and contractual obligations.

TERMS AND CONDITIONS

1. Definitions

In these Terms and Conditions as updated on 01st January 2025

"Entity" means Y & P Business Centre, a duly registered entity providing documentation facilitation and related services.

"Client" means any individual, organization, or entity that engages or utilizes the services offered by the Company.

"Services" refer to all professional facilitation activities provided by the Company, including but not limited to company and business registration, URSB and URA services, national identification processing, civil registration, and other legal or administrative support services.

2. Scope of Services

2.1 The entity provides facilitation and intermediary services to assist Clients in obtaining legal, business, and personal documentation.

2.2 The entity acts solely as an intermediary between the Client and the relevant government authorities or regulatory bodies.

2.3 The entity does not guarantee, warrant, or represent that the outcome of any application, registration, or process will be approved by the respective authority. Final decisions rest exclusively with the said authorities.

3. Client Responsibilities

3.1 The Client shall provide accurate, truthful, and complete information required to facilitate the requested service(s).

3.2 The Client shall ensure that all documents submitted are genuine, valid, and in compliance with applicable laws and regulations.

3.3 The Client shall pay the agreed service fees in full prior to the commencement of the service, unless otherwise agreed in writing.

3.4 The Client shall promptly respond to any communication or request for clarification necessary for the completion of the service.

4. Service Fees and Payment Terms

4.1 All service fees are payable in the currency and through the payment methods approved by the Company.

4.2 Once a service has commenced, all fees are non-refundable, irrespective of the outcome, except where otherwise provided by law.

4.3 Additional or expedited service requests may attract supplementary charges, which shall be communicated to the Client prior to execution.

4.4 The Entity reserves the right to withhold or suspend services where payment has not been received in accordance with agreed terms.

5. Timelines

5.1 The Entity shall provide estimated timelines for completion of each service upon initiation.

5.2 Such timelines are strictly indicative and subject to delays beyond the Entity's reasonable control, including but not limited to delays caused by government agencies or third parties.

5.3 The Entity shall not be held liable for any loss, damage, or inconvenience arising from such delays.

6. Limitation of Liability

6.1 The Entity shall not be liable for:

(a) Errors, omissions, or delays caused by government agencies, third parties, or factors beyond its control;

(b) Any loss or damage resulting from the misuse or misinterpretation of processed documents;

(c) Any indirect, incidental, or consequential losses suffered by the Client.

6.2 In all circumstances, the Entity's total liability, whether in contract, tort, or otherwise, shall be limited to the total amount of service fees paid by the Client for the specific service in question.

7. Confidentiality

7.1 The entity shall maintain the confidentiality of all personal, financial, and business information provided by the Client.

7.2 Such information shall only be disclosed where necessary to deliver the requested service or where disclosure is required by law, court order, or regulatory authority.

8. Termination of Services

8.1 The Entity reserves the right to terminate, suspend, or decline to provide services at its sole discretion if:

(a) The Client provides false, fraudulent, or misleading information;

(b) The Client engages in conduct that may harm the reputation or operations of the entity; or

(c) The Client fails to comply with these Terms and Conditions.

8.2 Upon termination, any fees paid shall remain non-refundable, and the entity shall have no further obligation to the Client.

9. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Uganda. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts of Uganda.

10. Acceptance of Terms

By engaging or utilizing any of the Company’s services, the Client acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.